nimitzbrood (nimitzbrood) wrote,

ATT fraknuttery!

So get this...

1) Someone at ATT does a Check 21 clearing of my check then processes it
as a debit card transaction. They mis-key the amount by an extra $100.
($255 vs the $155 written.)

2) My bank gets involved and tells ATT's bank "Hey you screwed up." but
the ATT bank says "Prove it.". My bank guy (branch manager) says "Okay,
here's the standard bank paperwork including the clear-copy of the
physical check.". They tell him after all that basically "Well we can't
credit this without the signature of our regional VP. And by law we
don't have to tell you who that is." (WTF!?!?)

3) My bank guy gets on the phone with ATT and goes through about 8
people and ends up with Bangalore Bob (who claims he's US based) and
gets told that on Monday they will fax a piece of paper for me to sign
saying that I did not authorize the $255 debit and when they have that
they will reverse the charges within 48 hours and I'll have to write a
fresh check and pay them again.

I have an iPhone. I am now seriously considering jalibreaking my iPhone
and going with a different service. What utter assholes!

Thankfully the local branch of our bank rocks. This whole thing will
leave us overdrafted during the weekend but the bank will revert all
that without a trace once the money comes in. They also aren't going
to bounce anything - thankfully though we have no other checks waiting
to clear and no other electronic debits scheduled that I know of.

Un. Frakking. Believable.
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